Builder · Operator · AI-Native

Hey! I'm Luke.

I'm a product leader in Middle Tennessee. I led zero-to-one at Zapier, founded a VC-backed startup before that, and I'm currently obsessed with all things AI.

Luke Thomas
Based in Middle Tennessee Previously Zapier, Friday DISC DI (Initiator) Role Father of 4

What I Do

01

Product

I build products from zero to one. From napkin sketch to seven figures of revenue, I obsess over finding what customers actually need and cutting everything else.

02

Growth

I grow what I build. Product-led growth, programmatic SEO, conversion funnels, and the kind of scrappy experimentation that turns small bets into big wins.

03

AI

I use AI to build faster and do things that weren't possible before. From shipping AI-powered products at Zapier to using AI agents in my daily workflow.

Background

Director of New Products

Zapier · 2022 – 2025

Led the 0-to-1 zone for Zapier's new products (Interfaces, Tables, Canvas, Chatbots). Took multiple products from zero to seven figures of revenue. Built the initial AI Chatbot feature as PM — it's now a standalone product and Zapier's fastest-growing new offering. Coached 4+ product managers and led a cross-functional growth team.

Founder & CEO

Friday · 2016 – 2022

Built an integrated operating system for remote teams — a "Company HQ" for working from anywhere. Raised $2.5M from Bessemer Venture Partners, Underscore VC, Active Capital, and El Cap. Ran the company for six years before shutting it down.

Head of Product & Growth

Crystal Knows · 2015 – 2018

Led product strategy and growth at the personality platform behind DISC-based communication insights. Wore many hats across product, growth, analytics, and revenue — the startup generalist experience that shaped how I think about building products.

Growth Marketer

Safari Books Online · 2014 – 2015

Built and ran growth campaigns that drove record B2C bookings — including a single campaign that generated seven figures of ARR and broke the company's 10-year booking record.

Wrote a book on how to build and run a business from anywhere — covering leadership, hiring, onboarding, and staying productive as a remote team.

Education

University of Maine · B.A. Marketing

Home schooled, got a GED, then earned a marketing degree from UMaine. Non-traditional path from a dirt road in Maine to building products used by hundreds of thousands of people.

My Personality

Decisive and energized by ideas. Favors action over analysis. Handles stress well and uses natural charisma to motivate teams toward creative solutions.

DI — Initiator Dynamic Visionary Spontaneous
Risk tolerant
Risk averse
Trusting
Skeptical
Optimistic
Pragmatic
Deliberate
Fast-paced
Matter-of-fact
Expressive
Autonomous
Collaborative
Supporting
Dominant

Strengths

  • Trusting intuition and ability to improvise
  • Using charisma to persuade others
  • Confidently approaching new people
  • Taking charge of situations when needed

Blind Spots

  • May resist formal structures and rules
  • May reach conclusions with too little data
  • May have a difficult time staying focused on one task
  • May have trouble following consistent routines

Press

TechCrunch Boston Globe The Chronicle of Higher Education Inc. Magazine Portland Press Herald
Chronicle of Higher Ed With Access Codes, Textbook Pricing Gets More Complicated Than Ever Boston Globe Need to unplug? There's an app for that Portland Press Herald Portland maker of remote working tools a finalist in Zoom competition TechCrunch Friday, a remote work tool, raises $2.1M led by Bessemer Inc Magazine Face It: Emojis are Vital in Business

Other Stuff

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Video

The AI Boom Will Change Bitcoin Forever

YouTube
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Video

Director of New Products at Zapier

YouTube
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Podcast

The Digital Workplace Podcast

YouTube

Selected Writing

View all writing →

Get in touch

I'm always up for a conversation about building products, growing businesses, or life in Tennessee. Reach out.